Effective Date: October 26th, 2024
At Athens City Tours, we understand that plans can change unexpectedly. To provide our guests with flexibility while ensuring fairness to all, we have established the following cancellation policy:
1. Standard Cancellations
- Full Refund: Guests may cancel their booking up to 24 hours before the scheduled tour start time for a full refund.
- No Refund: Cancellations made less than 24 hours before the tour start time will not be eligible for a refund.
2. Unforeseeable Circumstances
In the event of unforeseen circumstances, such as severe weather, natural disasters, health emergencies, or government-mandated restrictions, Athens City Tours may cancel the tour for safety reasons. In such cases:
- Guests will be offered the choice of a full refund or the option to reschedule for another available date at no additional cost.
- If a guest must cancel due to unforeseen personal circumstances (e.g., medical emergencies), we may issue a refund or rescheduling option at our discretion, provided supporting documentation is submitted.
3. How to Cancel
- To cancel a booking, guests must notify us via email at Info@athenscitytours.com or call us at +30 694 427 3960. The time of cancellation is based on when we receive your notification.
4. Special Notes
- Athens City Tours reserves the right to cancel or reschedule tours due to low participation (minimum group size requirements) or operational reasons. In such cases, guests will be notified promptly and provided with a full refund or rescheduling option.
- Refunds will be processed within 7-10 business days to the original payment method.
We are committed to ensuring that our guests have a memorable experience while also prioritizing safety and fairness. For questions or further details about our cancellation policy, please feel free to contact us.